| TQM is a new method of quality management | | | | prevention methods. |
| involving many levels and processes of different | | | | 4. Basis of TQM system: |
| functions, but requiring an integrated cooperation. | | | | The basis of TQM practice in the company is |
| Characteristics of TQM can be listed as follows: | | | | Human. Talking about quality, people usually think |
| 1. Target: | | | | about the product quality. But it is the quality of |
| In TQM, the most important target to achieve is | | | | employees that is the main concern of TQM. Of |
| Quality; Quality policy must be set toward | | | | the three factors of Business, which are hard |
| customer. Meeting customer's needs mean | | | | factor (machines, equipments, money...), Soft |
| satisfying every customer requirement but not | | | | factor (methods, secrets, information...) and |
| trying to reach some quality standards set before. | | | | Human factor, Human is of the first concern to |
| Never stop innovating - never stop perfecting the | | | | TQM. |
| quality is one of the most important principles of | | | | The basic principle for implementation of TQM is |
| TQM. | | | | that the qualification of employees is developed |
| 2. Scope: | | | | fully and integratedly through training, delegation |
| To ensure the quality of service and product, | | | | and assignment. |
| TQM system requires the extending of production | | | | 5. Organization: |
| process to suppliers and sub-contractors. Normally, | | | | TQM system is cross organized and functioned in |
| the trading of material in production may account | | | | order to manage, integratedly corporate with |
| for 70% of final product cost (depend on types | | | | different activities of the system and facilitate |
| of product). Therefore, to ensure the quality of | | | | group working. The implementation of TQM |
| the input material, it is necessary to set up | | | | requires the participation of high and middle level |
| specific standards for each type of material to | | | | managers. A proper organization will help duties to |
| control its quality. It is also necessary to change | | | | be assigned clearly. Thus, TQM needs new |
| the method of placing order to make it suitable | | | | management model, with different characteristics |
| with the production process. | | | | from the previous model. |
| 3. Form: | | | | 6. Management skills and tools: |
| In stead of controlling the quality of the finished | | | | Methods to implement must be based on the |
| product (after production), TQM sets up plans and | | | | principle "do correctly at the very beginning", in |
| programs to supervise and prevent problems | | | | researching and designing to minimize economic |
| right before the production process. Statistical | | | | cost. Strictly apply DEMMING circle (PDCA) to |
| tools are used to supervise, quantitatively analyze | | | | make foundation for the continuous quality |
| the results as well as factors affecting the quality, | | | | improvement. |
| consider the reasons and take appropriate | | | | |