| PROBLEM | | | | Personality Assessments |
| Many of the General contractors and workers are | | | | Service Recovery |
| "technically" excellent in their field but do not know | | | | The program is being taught throughout the state |
| how to deal with people. | | | | for seven (7) hours of Continued Education |
| Also, in many instances, they exhibit attitudes | | | | Leadership and Management Development |
| which are not conducive to teamwork and | | | | programs are being provided to individuals who |
| effective, efficient operations. | | | | have a specific personal need. |
| This impacts the team environment which is | | | | RESULTS |
| required to do an excellent job in the construction | | | | Participants gave the program excellent ratings. |
| industry. | | | | Their attitudes had greatly improved by the end |
| Some instances included people who were | | | | of the program. |
| technically competent, ready to be promoted to | | | | The time dedicated to these programs directly |
| managers of regions but who were being held | | | | impacts the bottom line in terms of reduced |
| back due to the conflicts they were creating with | | | | disputes, improved productivity and teamwork. |
| fellow employees in their quest for "perfection". | | | | A supervisor, who was not promoted due to the |
| In one case, one supervisor was held back from | | | | problems dealing with personnel, is currently taking |
| a promotion to regional manager due to | | | | the Management Development program. Four |
| complaints from subordinates and peers (although | | | | weeks into the program he is already |
| the customers loved him due to his efficiency and | | | | demonstrating improvement in his dealings with |
| results). | | | | people and conflict resolution |
| SOLUTION | | | | Attitudes have changed from being negative to |
| Management Resources Inc. (MRI): | | | | being positive, resulting in improved productivity |
| Tailored its Leadership program to meet the | | | | and a more pleasant environment to work in. |
| construction industry’s needs | | | | Feedback from two contractors indicated they |
| The program includes: | | | | had been able to reduce coordinating problems by |
| Leadership | | | | over 20% and they estimated these savings to |
| Skills | | | | be around $50,000. |
| Customer Service Skills | | | | |