| The specific issues that the management | | | | Proper training also often serves as an important |
| strategy for IT should address are briefly | | | | source of motivation for these personnel. It is also |
| discussed below: | | | | very important to assign the right type of jobs to |
| Technology selection, Acquisition and Installation | | | | these people. |
| An organization should have a clear policy laid | | | | For this purpose, policies for proper performance |
| down regarding criteria and procedures to be | | | | and potential appraisal of these people are needed. |
| followed while selecting technology. The policy also | | | | In fact, the training need analysis can also be an |
| should spell out individual roles or departments | | | | important outcome of an effective procedure. |
| authorized to select a particular technology. | | | | Training and Support to End Users |
| Policies have to be laid down for purchasing, | | | | End users have to be trained and educated in |
| acquiring and installing technology. This issue | | | | using different technologies so that they start |
| concerns vendor management. It includes policies | | | | using the technology in an efficient manner |
| and criteria for selecting a vendor, setting terms | | | | without wasting their valuable time. They have to |
| and conditions and tracking his performance for | | | | be supported through out their use of the |
| future use. | | | | technology so that they do not encounter too |
| A very important aspect of the technology policy | | | | many stumbling blocks in their use of technology. |
| is the determination of technology standards for | | | | The right type of personnel has to be appointed |
| the organization. To decide on these, the IT | | | | for training, supporting and in general interacting |
| strategy has to take proper note of both the | | | | with the end user. |
| current and future requirement of the company. | | | | Policies should be developed for training users in |
| Recruitment, Training and Allocation of IT | | | | using hardware and software properly, developing |
| Personals | | | | their own application, maintaining proper |
| Successful management of information technology | | | | documentation, managing their own data properly, |
| requires quality personnel. Such personnel have to | | | | taking backup etc. |
| be selected, recruited and retained with the | | | | All these IT management policies and procedures |
| organization. It is critically important to train them | | | | are used for monitoring the effectiveness of |
| properly to discharge their duties effectively within | | | | management of the IT based environment. |
| the organization. | | | | |